No wonder companies and businesses are having such an easy time ignoring customers when industry Ombudsman rules dictate that a company has to be given 30 days to respond to a request or a complaint BEFORE you can complain to them. This is unaccpetable especially when you are talking about financial matters, things that do not work/faults and services that are necessary!

Many companies are moving their call centres to India and then they do not give these people authority to do anything for you/help you as their job seems to be to leave messages for Australian staff to call you back and help you and since many Australian service jobs have been outsourced to India, there are less live people available to help so, if you are lucky, you MAY get a call back within 5-10 days!

Unacceptable!