Help & FAQ

Q: How do I earn points?
A: Play games and trivia, watch videos, vote on polls, complete surveys to earn points.
Q: Can I transfer points to a friend?
A: No
Q: Do points expire?
A: Points never expire
Q: How do I cancel my account?
A: Please Contact Us.
Q: I forgot my password. What do I do?
A: Try the this Password Recovery link, enter the email address you signed up with and check your email inbox, please allow up to 10 minutes. If you cannot find an email from us then do check your spam/junk folder before you take the next action. If you have nothing delivered then please Contact Us.
Q: How do I see more details on points I have earned?
A: You can always see your points history in "my account > points history".
Q: I never received my activation email. Why not?
A: Please check your junk or spam folder. The email we sent you would have come from . If it is in the Junk or Spam folder then please add us to your trusted list of email addresses. If you still cannot find it then please Contact Us.
Q: How do I redeem my points?
A: You can redeem points for –°ash or Gift Cards from major retailers. Please visit our page Redeem points
Q: How do I change my subscriptions settings?
A: You can manage all your subscriptions here
Q: Can earn Rewards Points from Surveys & Games if I do not live in Australia?
A: No, only members located in Australia are eligible to earn rewards from Surveys & Games.
Rewards Program
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