Discussion of the Day
Do you prefer self-checkout when shopping?
Matthew B16-Aug-20
I love self-checkout. It's quick, easy and I don't have to deal with other human beings. Perfection. I know some people detest self-checkout though. I am not one of them.
Comments
  • Anna Rogers
    Hardly, not only a threat to people’s jobs but that contrived voice telling me there’s “something unauthorised” in the freakin’ bagging area or signalling that I need help I never asked for drives me up the wall. In fact I often wonder if it’s a real woman and find myself pitying the poor bugger of a man who has to listen to that everyday. Give me a worker any day. Rather pay for people than machines.
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    • Leah W 215315
      I have never used self-checkout in a store, and have no intention of ever doing so.
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      • Margaret M 421540
        Wear gloves or sanitize no problems
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        • Viola
          I prefer to go through a manned checkout. I'd rather keep the people who work at supermarkets in a job.
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          • Mark L 277834
            no . i chip people that their kids or grandkids wont have that full or partime job when they are teenagers, I did tell one of the people one day trying to shift me from a queue to come over here and use one of the closed checkouts. The boss or someone must have been close by arranging a display or something and next minute he opens up a empty lane. Gave me great satisfaction then when i went to pay with a won printed gift card , he had no idea and had to call one of the regulars to find out what to do.. Besides we were already paying for people stealing now we are also paying for. those that rip this system off.
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            • Maureen G-Melb.Vic.
              Yes love self serve
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              • Pat P 206247
                No, it is putting others out of a shop
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                • TreeHugger
                  when the other checkout have huge lines i will go to the self serve but i usually prefer to have a chat the person serving me. I am sure they get plenty of impatient nasty people. so i make a point of being genuinely friendly and courteous. Spread the love i say :)
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                  • Ivan S 396292
                    Very convenient, but only for small shopping.
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                    • Luna
                      I get that some people don't like social interaction and I'm more of a stay at home person but it's sad that a majority of people now just want to avoid people all the time. Jobs are being taken away, we don't get a discount for doing it ourselves, it is really easy to steal and it is based on a trust system. I think less social interaction has led to people not knowing how to properly interact with others in social settings as well.
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                      • Grace Blacker
                        no I don’t as it takes too long
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                        • Salim E
                          Yes I do
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                          • Brandy Yining Z
                            I usually use self-checkout.
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                            • Lisa K 342136
                              If I have a few items and/or am in a hurry.
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                              • AMUSICALTONY
                                AFTER MILITARY SERVICE, I JOINED THE RETAIL BUSINESS. THAT WAS BACK IN 1976. I RETIRED IN 2018, FINISHING MY CAREER WITH WOOLWORTHS AS A MANAGER. THE BEST THING THEY DID WAS BRING SELF-SERVE CHECKOUTS INTO THE EQUATION. NO ONE LOST THEIR JOBS AS A RESULT AND IT SPEEDS UP SHOPPING NO END. I LOVE USING THE SYSTEM. ESPECIALLY IF I ONLY NEED A COUPLE OF ITEMS AND I DON'T WANT TO JOIN A LARGE QUEUE.
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                                • D L 164125
                                  Some days...
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                                  • Jayne C 315662
                                    Sorry, not a social person. Less interaction required with self checkout.
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                                    • Suzanne H 205302
                                      I most certainly DO NOT!!!! I love that someone knows how to pack my groceries and I'm giving someone a job. I detest the self-checkouts. It not only takes jobs away it promotes stealing and then we pay for that as the customer. No, I don't promote them at all.
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                                      • Rosemary E 383382
                                        NO, I usually get one that I have to have assistance with. We don't want unemployment to rise because of this technology introduction. A friend of mine said she is not doing to use one unless they give her a discount for doing their job.
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                                        • Annita R
                                          no I hate self checkout. i don't need another job
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                                          • Dimitri T 100433
                                            prefer personal service?
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                                            • judy W 15921
                                              no it seems to take me forever to scan and pack i prefer to go to the checkout
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                                              • Joe B 288252
                                                I like to have a natter with the checkout operators. They get to know you and recognise you in the street. It’s good to say hi, but if I’m in a rush then the self checkout is great
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                                                • Claire L 349406
                                                  Depends what I have
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                                                  • The dog house
                                                    I prefer to be served. I sometimes find something goes wrong and need assistance. Plus less staff employed and I am sure many thieves take advantage.
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                                                    • Sally S 71235
                                                      my mother (who is 77) hates self checkouts because you don't get your shopping any cheaper and you're taking employment away from the younger generation.
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                                                      • meredith j - NZ
                                                        Self checkout always now. No one can pack groceries properly
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                                                        • Imperia S
                                                          using self-service means one checkout chick losing his/her job, besides my f/nightly shop don't fit on the space they give you
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                                                          • Glen E 88471
                                                            Do the checkout line and keep someone in employment.
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                                                            • Chosen
                                                              CHEATS love them.
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                                                              • Brian M 325759
                                                                No, I prefer someone to have a job.
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                                                                • Michelle 76159
                                                                  I will use any, but self checkout seems to be always available. Self checkout is quick
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                                                                  • Stephen W 322826
                                                                    Love it
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                                                                    • Gail R 70490
                                                                      Nah
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                                                                      • Wombatwagon
                                                                        If I only have a few items I don't mind self-checkout as it is quicker and easier than standing behind shoppers who have a full trolley.
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                                                                        • Philip D
                                                                          No. If I have to do my own checkout then the store should pay me. I will deliberately wait in a que to be checked out to show the store that staff are valued. Stood in one the other day until the que had 8 customers waiting and they had to open another checkout. Felt good in myself that I had helped save someones job. I won't use the self service even if I have only one or two items. If they want to make them mandatory then I guess I will have to pay more and go back to the corner store.
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                                                                          • Lynette W 328802
                                                                            Definitely NOT. Where are out young children going to get jobs in the school holidays. I am also sure that the people are ripping off the stores. by putting in cheaper apples (for example) than the ones that they are purchasing. The supervisor cannot be watching everybody all the time!!
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                                                                            • Cher G
                                                                              No I like to be served by a person. That way someone has a job. Also its nice to interact with people.
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                                                                              • sue w 339809
                                                                                Like Aneta I would rather use a operated checkout to keep people in work
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                                                                                • Dhirajlal P
                                                                                  Sometimes, when ever heavy rush is there on counters
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                                                                                  • Pam 431550
                                                                                    I hate self-check outs I do not trust them
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                                                                                    • Louisa W
                                                                                      I prefer to have a checkout with people as it keeps someone in a job.
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                                                                                      • Guy W 386119
                                                                                        Cashier checkout
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                                                                                        • Helen B 385582
                                                                                          I enjoy it but it can be a pain.
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                                                                                          • Rose S 88496
                                                                                            No sorry I would rather have a serviced checkout as it means more employment opportunities
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                                                                                            • Mariaj
                                                                                              I’m not fussed either way
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                                                                                              • Rebekah N 406383
                                                                                                Yes self check out! Almost 0 to no people to wait on most of the time
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                                                                                                • Maria B 89860
                                                                                                  Each to their own preference. I prefer the other especially when I have heaps of eGift Cards, which I have earned on Survey Sites, to cash out. Plus it keeps people employed and it's nice to exchange pleasantaries.
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                                                                                                  • Maria B 89860
                                                                                                    Thanks for the like
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                                                                                                • Sonya F 68771
                                                                                                  i like self serve its quick and the girls are there to help you if something goes wrong
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                                                                                                  • Margaret C 77490
                                                                                                    I use them as their is not many people at the cash registers
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                                                                                                    • Mooi
                                                                                                      definitely at least people social distance
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                                                                                                      • roger l 315504
                                                                                                        I'm legally blind and 'shop' with my guidedog. I know that self checkouts ore just another way of big business sticking it to their customers, reduce customer service, reduce stall numbers , reduce operatong costs and increase profitability
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                                                                                                        • Katzeye
                                                                                                          I don't mind using them if all the staff are too busy to serve but really only for a few items not a big trolley load of groceries.
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                                                                                                          • Aisha A 379399
                                                                                                            I use it only when I have one or two things to buy.
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                                                                                                            • Leslie E 111465
                                                                                                              I like it.
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                                                                                                              • Zach G 384810
                                                                                                                no
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                                                                                                                • Alan L 113320
                                                                                                                  No. Twice I tried it and forst time the scanner diodn't work. Second time it tried to double charge me. I am back using real people who are employed at the supermarkets.
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                                                                                                                  • Macca
                                                                                                                    Generally quicker, when working properly.
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                                                                                                                    • Bugalugs
                                                                                                                      I only use if the Service check-outs are busy and I only have a couple of itmes. Otherwise I avoid them likr the plague. Despite what the Supermarket people say they are Job Destroyers. I also prefer the human interaction because it also means more people in jobs and, particularly at this time with so many out of work - through no fault of their own or, for a change, employers not sdimply cutting staff for the sake of a few million more in profits - we need as many people in work as possible. This is akin to that darling of our stupid politicians: Autonomous (Self Driving) Vehicles. They don't seem to realise that there are 10s of 1000s of people who are not Technology suited and with all this automation what will they do for work - we may not like it but we NEED to work - when all those truckies, delivery people etc. lose their jobs as a result?
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                                                                                                                      • Heather R 348706
                                                                                                                        If I have just picked up a couple of items I may use self serve, but usually I go through the checkouts with staff. Keeping more people in work.
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                                                                                                                        • Maree C 80174
                                                                                                                          I use them sometimes only when I have a couple of things but most of the time i use checkout with operators I like to see people keep their jobs
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                                                                                                                          • Darren S 116121
                                                                                                                            i refuse to use them,im not a paid employee,i wont contribute to loss of jobs,you dont get cheaper products out of it,the only benefit is to the retailer. i have been known to have a large trolley full of groceries,if the wait times are too long because they wont put staff on to man the checkouts ill just leave the trolley and walk out,plus i like the human interaction with the checkout staff
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                                                                                                                            • Margaret B 429563
                                                                                                                              NOOOO! I enjoy the interaction with checkout operators, self-serve checkouts are just another way of reducing staff in the store & from what I have heard on the news, people can & do cheat on them so store loses money - so duh! - why push them? I went to a store the other day and they only have self-serve checkouts - won't be going there again!
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                                                                                                                              • Carmel C 103964
                                                                                                                                No. Too much bending and nowhere to put my shopping. I do large monthly shops, so it takes ages to put everything through. It is a two-person job
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                                                                                                                                • Priscilla R 316016
                                                                                                                                  I prefer to not use the self checkout unless I have only one item. Much prefer to keep the youngsters in a job and let their work ethic kick in. They are usually very pleasant to pass the time of day with as well - can't do that with a machine.
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                                                                                                                                  • Paul J 94868
                                                                                                                                    I don't like them. I like personal interaction. Just another way to make a job redundant.
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                                                                                                                                    • Linda C
                                                                                                                                      No never liked them and realised from the first one that it would put people out of work as we would be doing the job of the employees. I also see people struggling to use as there is no room for your trolley and you really need 2 so you can transfer the groceries from the in to out section. Still, the next wave of less employees will be all done on your phone or similar and the only persons needed will be the shelf fillers and these will eventually be replaced by robots. I often wonder where or how people will be working to pay for all the goods these companies offer. Next time you use a self checkout remember the prices of products did not reduce same as when they took the plastic bags away. Now everyone buys the plastic bags instead. It is all about the profit for the companies.
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                                                                                                                                      • mario s 74494
                                                                                                                                        No i do not prefer self checkouts.
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                                                                                                                                        • Graham I
                                                                                                                                          Refuse to use them; prefer to help staff keep their jobs.
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                                                                                                                                          • Sandra C 12043
                                                                                                                                            No. Never have and never will. I feel sorry for people who don't want to talk to a human.
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                                                                                                                                            • Margaret M 421540
                                                                                                                                              For the convenience and safety of the community
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                                                                                                                                              • Linda C
                                                                                                                                                No convenience I have found and as for safety everyone is using the checkouts so you would have to disinfect it each time.
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                                                                                                                                            • Angel
                                                                                                                                              I prefer whatever is quickest. It sucks Coles wont' let trolleys through self service then there is only a few checkouts open and some have 2 or 3 people queued with full trolleys
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                                                                                                                                              • Maria C 93828
                                                                                                                                                I don't like self-checkout when shopping.
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                                                                                                                                                • patrick m 76941
                                                                                                                                                  no
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                                                                                                                                                  • Amber 22
                                                                                                                                                    some time but I like the people how can help you at the counter some time
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                                                                                                                                                    • SueM2
                                                                                                                                                      I shop online only.
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                                                                                                                                                      • Ang
                                                                                                                                                        no i dont work there why should i do all the work prices dont come down
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                                                                                                                                                        • Christine W 227261
                                                                                                                                                          No puts people out of a job.
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                                                                                                                                                          • lyn r 364552
                                                                                                                                                            Not on your life
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                                                                                                                                                            • Patman Newcastle
                                                                                                                                                              Only if I have ne or two purchases
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                                                                                                                                                              • Richard M 407933
                                                                                                                                                                It's much quicker and easier
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                                                                                                                                                                • Colin L 88398
                                                                                                                                                                  No if I'm paying any store to serve me I am not willing to pay a Robot when a person can be employed.
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                                                                                                                                                                  • Pauline T 68358
                                                                                                                                                                    NO
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                                                                                                                                                                    • Maureen G-Melb.Vic.
                                                                                                                                                                      Yes I love it, always use it if I can
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                                                                                                                                                                      • Yiing S
                                                                                                                                                                        Yes. Self reliable.
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                                                                                                                                                                        • misfortune8
                                                                                                                                                                          I prefer to pack things myself. I often feel guilty about not supporting the checkout staff, but I do it better & I don't like to have to chat with them.
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                                                                                                                                                                          • narelle G
                                                                                                                                                                            i prefer to support the checkout staff and interact with them. Lots of people today seem to go to great lengths to do things quicker and with as little human contact as possible. As my shop is usually large, the space and convenience of a helpful cashier is hard to replace. :)
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                                                                                                                                                                            • Judy CH
                                                                                                                                                                              Have only used it a couple of times, but prefer to help people keep their jobs
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                                                                                                                                                                              • Robin L 79437
                                                                                                                                                                                I love it, sort my groceries myself, and can check the price of each item.
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                                                                                                                                                                                • James B 70778
                                                                                                                                                                                  sometimes when it's busy
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                                                                                                                                                                                  • Maree B 85308
                                                                                                                                                                                    Bit like service stations that don't serve, no people, no wages, no economy.
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                                                                                                                                                                                    • Kristina L 134251
                                                                                                                                                                                      Only use self checkout, I hate the checkout people touching my stuff, packing it weirdly, commenting on what I’m buying and could care less about so-called putting people out of jobs. I do my groceries better than checkout people.
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                                                                                                                                                                                      • Lynne F 384823
                                                                                                                                                                                        Sorry hate it
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                                                                                                                                                                                        • Lynne F 384823
                                                                                                                                                                                          I have it I work with high needs students and this is taking sway jobs for them
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                                                                                                                                                                                          • Dragie
                                                                                                                                                                                            Bit of both but like customer service
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                                                                                                                                                                                            • Pat B 169666
                                                                                                                                                                                              no i hate it as it takes work away from people and we don't get a discount for saving the shops wages
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                                                                                                                                                                                              • Ian F 71654
                                                                                                                                                                                                I do what ever is available at the time
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                                                                                                                                                                                                • Christina D
                                                                                                                                                                                                  I definitely prefer using the self checkout and I seem to be in the small minority that has only had a couple of times when it argued with me and that was the machine claiming I hadn't put something in the bagging area but I had, it was just a light item
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                                                                                                                                                                                                  • Frances C 101929
                                                                                                                                                                                                    Prefer self service, people are being replaced by technology in many industries.
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                                                                                                                                                                                                    • Linda C
                                                                                                                                                                                                      And then where do they work?
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                                                                                                                                                                                                  • adrienne H 312549
                                                                                                                                                                                                    prefer the interaction of check out with person
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